Gloomth offers **exchange only** on unworn tagged merchandise.
No refunds- Exchange only

~Common Problems~

My item hasn't arrived! Is it lost? This shipping is SLOW!
Estimated shipping times are covered in our Shipping section (here).
Read this and check your tracking number before sending us a nasty rude email regarding delays for
shipping. We do not guarantee arrival times as we don't have any control once a parcel enters the
postal system.

Most complaints regarding wait times are easily avoided by utilizing something called Common Sense.
We ship with the fastest route available (Xpresspost within Canada, Expedited in the U.S., and Air Mail
everywhere else), if you need something more quickly we are happy to arrange rush shipping for you
ahead of time- costs vary based on your location and how quickly you'd like it to arrive. We can't speed
up a parcel once it's in the mail.

WE DO NOT (and never have) offered a refund policy for delivery dates. Until we can control the
postal system we will not be responsible for shipping delays.

Think of the distance between us and you, if we're shipping your order halfway across the planet it will
take some time to reach you. Gloomth has yet to gain control of space, time, or the postal carriers-
until then you will need to exercise patience.
Occasionally a parcel will be delayed by customs at the border and there are longer waits for arrival
around the holidays. Sending us crass or nasty emails only results in us not taking your complaints
seriously, just because you can't see the human on the receiving end doesn't mean we don't exist.
Please, be polite- we're far more likely to try and help if you behave like a respectful adult.

Gloomth is absolutely not responsible for any tariffs, fees, etc added on by Customs agents- this is
beyond our control. Please contact your customs or border people for information on their process for
this.


I never received my item!!!
Shipping takes time, in most cases the item has been delayed at customs or you haven't picked it up at
the post office. Contact your local post office if it has been over 4 weeks since you got a "it has been
mailed" email from us. Otherwise, please be patient. We do not experience many lost parcels and do
not traditionally give refunds for such, as it is an easy thing to claim.

I didn't get my item in time for my special event!
If you require something by a specific date please let us know at checkout and we will do everything
we can to make sure it's in your hands on time. We cannot refund rush shipping fees, refunds due to
time issues can be taken directly to those carriers. If something does not arrive in time and we have
done all we can to make sure it would
we cannot offer a refund. Sorry for any inconvenience!
Unfortunately we don't control the postal services so we do not offer a money-back guarantee on
arrival times, and never have. :)


My order has been damaged!
The postal service is not always so kind to our parcels, unfortunately. We do our absolute best to
carefully wrap and package your item to prevent damage during transit. We are clearly not responsible
for any damage incurred by your own negligence, mis-use, spillage, etc. If your order arrives and has a
problem (i.e missing button) please contact us immediately and we will see what we can do to help!

**I want to Cancel My Order!**
As long as you have not received your tracking code/shipping confirmation we can cancel your order.
For Bespoke and made to order styles we allow cancellations within THREE DAYS of the order being
placed. These items are often cut out and started within that time.

There's fur on my item!
This is pretty unlikely as there are no animals living in our office/studio, but our staff do have pets.
We do our best to prevent any hairs transferring from our clothing to your order, all items are
carefully inspected prior to dispatch.


You refunded me for an item that wasn't in stock? It's on your site, why can't I order it?
Occasionally a design sells out really quickly. The shopping cart does not reserve items in the store
whatsoever, so if another person browsing has the same piece in their cart and pays first they will get
the item. We maintain all of our inventory manually, which means that if you pay after someone else
already has, before we've had a chance to alter the inventory displayed, you will be refunded for the
item or offered a replacement. If you have been browsing our catalogue and adding things to your cart
over a few days please double check the availability of your choices prior to payment to reduce this
occurrence. Due to the limited availability of our items it is first come first serve. We apologize for the
inconvenience.

Unhappy with My Purchase - It doesn't fit!
The measurements posted in each listing are the actual measurements for that specific design. We are
very careful in measuring each and explaining what each size is as we know how iffy online shopping
can be. Please compare our measurements to your own, you can find directions on obtaining your
measurements
(here). Please email us any questions regarding size prior to purchase. If you do receive
your item and find the size you selected does not suit you please contact us, we may be able to find a
solution.

We do not do refunds for "I don't like it", we will offer exchange only for size problems if possible.

I don't like it.
That's really not a very solid reason for a refund claim. We do not provide refunds, but are often
willing to offer exchange on UNWORN, new merchandise within a certain amount of time.

It smells weird !
No, you do.

I want a refund!
Gloomth does not offer refunds, we are often willing to exchange a new, unworn item for another in
our catalogue- within a certain amount of time. We reserve the right to deny any refund/exchange.
We
do not refund for shipping costs, those are paid to Canada Post and out of our hands. Please contact
us if you have a problem with your purchase as soon as you can, we are usually very understanding.


IF YOU HAVE SOMETHING YOU WOULD LIKE TO RETURN TO US YOU HAVE EXACTLY 20 DAYS
FROM THE TIME YOU CONTACT US TO SEND IT BACK. ALL RETURNS MUST BE EMAILED TO US
PRIOR TO SENDING OR YOU WILL NOT BE ABLE TO GET AN EXCHANGE OF ANY KIND. WE DO NOT
ACCEPT WORN MERCHANDISE AND ALL TAGS MUST BE INCLUDED. IF YOU DO ENCOUNTER
ISSUES WITH YOUR ITEM PLEASE CONTACT US.


This policy page is only a guideline to answer questions to basic issues and may not apply to your
situation. Please contact us as soon as possible:
taeden@gloomth.com

Refunds will NOT be offered for any merchandise purchased prior to February 18th, 2008.  
We apologize for any inconvenience regarding this.


Privacy Information

We will NEVER sell or distribute ANY email/information given to us for the newsletter or a contest,
ever. We have NO ACCESS to your credit card/banking information as all of that goes through Paypal.
All we get is your email and address. We will NEVER sell, distribute, or publish your shipping address
or name to anyone at any time. Paypal's privacy policy for your banking/credit information can be
found on their site.

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If you have a question that remains unanswered, or a problem with your order please contact us at
taeden@gloomth.com.
When describing a problem please be as thorough as possible.
We want you to be happy with your purchase and will work to find a solution for any problem.
Please contact us right away if you have an issue with your order.

taeden@gloomth.com
~ Store Policy ~